Refund policy

14-day returns
You have 14 days from delivery to request a return, for any reason. To be eligible, your item must be in the same condition you received it: unworn, unwashed, with tags, and in its original packaging. You'll also need the receipt or another proof of purchase.

How to start a return
Email hydecorstreetwear@gmail.com with your order number and the item you want to return. We'll reply with the return address and full instructions. Items sent back without first requesting a return will not be accepted.

Return shipping costs
Return shipping is paid by you. If the item is defective, damaged or not what you ordered, we cover the return.

Damages and issues
Please inspect your order as soon as it arrives. If the item is defective, damaged or wrong, email us right away with a photo and we'll make it right.

Exceptions
Gift cards cannot be returned.

Exchanges
The fastest way to get a different size or design is to return the item you have and, once the return is accepted, place a new order.

Right of withdrawal
These 14 days match the statutory right of withdrawal in the European Union: you can cancel your purchase without giving any reason.

Refunds
Once we receive and inspect your return, we'll email you to let you know whether the refund is approved. If it is, you'll be refunded within 10 business days to your original payment method. Your bank or card issuer may take a few extra days to show it.
If more than 15 business days have passed since approval and you still haven't received it, email us at hydecorstreetwear@gmail.com.